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Excelente



a partir de 321 comentários
  • Limpeza 8,5
  • Instalações 8,6
  • Localização 8,2
  • Conforto/Equipamentos do quarto 8,5
  • Atendimento 8,4
  • Qualidade-preço 7,8
  • Alimentação/Restaurante 8,2
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Chin, Malásia
Viajante de Negócios
Deluxe
Hospedou-se 1 noite em junho de 2016
No comments
No comments
Avaliado 29 junho 2016

Sze, Austrália
Família com crianças mais novas
Deluxe
Hospedou-se 1 noite em junho de 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Avaliado 06 junho 2016

alfia, Indonésia
Viajante de Negócios
Deluxe
Hospedou-se 1 noite em maio de 2016
excellent
its been wonderful can stay
Avaliado 03 junho 2016

Juliana, Indonésia
Viajante de Negócios
Deluxe
Hospedou-se 2 noites em abril de 2016
Good hotel
good location and value for money
Avaliado 10 maio 2016

Diana, Indonésia
Família com crianças mais novas
Horizon Deluxe
Hospedou-se 1 noite em março de 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Avaliado 28 março 2016

Soedradjat, Indonésia
Casal
Deluxe
Hospedou-se 1 noite em março de 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Avaliado 24 março 2016

LEANDER, Filipinas
Casal
Horizon Deluxe
Hospedou-se 1 noite em março de 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Avaliado 21 março 2016

Monica, Indonésia
Grupos
Horizon Deluxe
Hospedou-se 1 noite em dezembro de 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Avaliado 15 março 2016

Servando, Filipinas
Viajante individual
Executivo Cama King
Hospedou-se 1 noite em março de 2016
=)
;)
Avaliado 14 março 2016

AMINAH, Singapura
Família com crianças mais novas
Horizon Deluxe
Hospedou-se 3 noites em fevereiro de 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Avaliado 10 fevereiro 2016


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