2015
Excelente 8,6
com base em 2522 avaliações

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Excelente



a partir de 2522 comentários
  • Limpeza 9,2
  • Instalações 8,9
  • Localização 8,5
  • Conforto/Equipamentos do quarto 8,9
  • Desempenho do pessoal 8,9
  • Qualidade-preço 8,0
  • Alimentação/Restaurante 7,9
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Hiu, Hong Kong
Família com criança pequena
Quarto Deluxe com Salão
Hospedou-se 1 noite em agosto de 2015
A lot more to be improved
Location, water facilities, Japanese brand hotel
Staff are very nice but lack of problem solving experiences e.g. Room changing situation. Very robotic on customer services e.g. 1 room can bring max 2 adults & 2 children. We booked a room for 3 adults (paid one extra bed) and 1 two year-old child. The little child was not allowed to enter the outdoor pool because she was the extra person?!? Staff just answer without checking guest information. And blamed us we haven't told them we booked an extra bed. Language ability: staff from the photo kiosk of the pool almost not able to communicate internally with staff in the hotel when asking them to put the charges into my room bill. End up, I borrowed money from friends and paid by cash. Interesting staffing: very nice English spesking Japnese staff help checking in with us. But have to explain all details to few Chinese staffs which we can see they're not communicate efficiently. After all, we have to approach directly to the Chinese staff and speaks Cantoese to explain our requests. Almost all staff on the Okura Club involved a two rooms booking. Last thing is about the privacy of the guest room's bathroom. Though there is blind to close for the bathroom but both sliding doors of the bathroom are see-through style? It's very inconvenience when one of us taking shower and others can walk pass the corridor and access the closest? I wonder I'm the only guest complaining this? Or the general privacy standard has dropped to this level which I didn't aware? Other than the above, staff are in fact very nice but just without enough training or support. The hotel is a perfect place to spend a weekend holiday. Will definitely come back but looking forward to the improvement on next visit.
Avaliado 10 agosto 2015

YIN, Hong Kong
Casal
Quarto Deluxe com Cama King
Hospedou-se 1 noite em maio de 2015
Very impressed! Value for money!
Convenient, good service, tidy room
Avaliado 10 agosto 2015

Andrew, Indonésia
Família com criança
Quarto Familiar ( 3 Adultos)
Hospedou-se 1 noite em agosto de 2015
Amazing hotel experience, one of the best in Taipa
amazing room, wonderful swimming pool area, great location with lots of f&b choices and shuttle service
Amazing 10 out of 10 will stay here again. We took the free shuttle from Taipa ferry terminal. The staffs were very helpful from the beginning. The room was very clean, huge, spacious, and nicely designed. The kind of 5 stars hotel that lives up to its standards. The outdoor deck area is huge, make sure you try the lazy river pool area and wave pool, especially in the morning around 8 to 9am, so there isn't many people around. The only downside is probably because the hotel was really crowded with Chinese tourists when we stayed. So it's not really convenient especially in the pool, fitness area, and f&b area. But overall staying in okura has been an amazing experience.
Avaliado 08 agosto 2015

So, Hong Kong
Família com criança pequena
Quarto Familiar ( 3 Adultos)
Hospedou-se 2 noites em agosto de 2015
Comfortable and relaxing
Ourdoor swimming, room size, convenience
Avaliado 08 agosto 2015

Law, Hong Kong
Família com criança pequena
Quarto Familiar ( 3 Adultos)
Hospedou-se 1 noite em julho de 2015
Excellent choice for summer holiday
Nice Japanese restaurants, indoor heated pool, direct access to wave pool
Avaliado 06 agosto 2015

Siu, Hong Kong
Família com criança pequena
Quarto Deluxe com Cama King
Hospedou-se 2 noites em agosto de 2015
service centre is not professional enough
Hotel Okura Macau, Macau, Macau
the internal communication is not enough. when we ask to provide baby amenities, one the staff provide wrong information and mislead us. also, when ask about room simple information, cant answer
Avaliado 05 agosto 2015

Tun, Singapura
Casal
Quarto Deluxe com Cama King
Hospedou-se 1 noite em abril de 2015
Spacious, clean and comfortable
Spacious, clean and comfortable
Spacious, clean and comfortable
Avaliado 30 julho 2015

chris, Hong Kong
Casal
Quarto Deluxe com Cama King
Hospedou-se 1 noite em fevereiro de 2015
great hotel
clean,good location,warm
very good hotel with jp style, i will visit again.
Avaliado 30 julho 2015

Mei, Malásia
Família com criança pequena
Quarto Familiar ( 3 Adultos)
Hospedou-se 1 noite em julho de 2015
Ms
Room is comfortable
Long quene for waiting check in
Avaliado 28 julho 2015

Sze, Hong Kong
Família com criança
Quarto Deluxe com Salão
Hospedou-se 1 noite em dezembro de 2014
Comfortable stay
Service, Cleanliness,
Avaliado 27 julho 2015


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