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Excelente 8,3
com base em 2781 avaliações

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a partir de 2781 comentários
  • Condições/Limpeza do hotel 8,8
  • Instalações 7,9
  • Localização 8,3
  • Conforto/Equipamentos do quarto 8,7
  • Desempenho do pessoal 8,6
  • Qualidade-preço 8,0
  • Alimentação/Restaurante 7,5

Lam W.
Hong Kong
11 julho 2016
close to the key sightseeing points

Aileen A.
10 julho 2016
Best Accomodation in Macau
Had the best of their customer service in our overnight stay. Upon arriving and checking from the lobby, the staff lead us directly to the Club lounge at the 17th floor for afternoon tea while they are processing our check-in. Special shout out to the staff in the club lounge most esp to "Ramil" who took the extra mile to serve us with the best coffee and tea and some pastries and sandwiches. He even helped us with our itinerary for the day. Over-all the satff were competent, accomodating and friendly. The location is nice as it is in the heart of the city just near the Senado Square and the Ruins....I would definitely come back here again and would not hesitate to recommend it to my family and friends. More Power Sofitel!

Patrick W.
Hong Kong
07 julho 2016
Nice hotel at good price
This is a good choice if you are not spending much time in casinos or malls in Cotai. It is quite near to the old district in Macau Peninsula. Room was clean and in good condition. The shuttle bus service between the hotel and ferry pier was not very frequent and it was a light bus that cannot carry too many people at the same time. We specified non-smoking room in our booking, but we were offered a room not on the non-smoking floor. The room had noticeable cigarette stink.

Laurie G.
Estados Unidos da América
07 julho 2016
Disappointing, left a night early
Bad service, moldy smell in room

Ching C.
Hong Kong
03 julho 2016
Bad experience for the hotel arrangement
The time spent on check-in is very disappointed which use 1 hour to queue up the line for check-in even we did arrive around 3:45pm. Also, the staff for check-in did not take the correct information that we are requesting a non-smoking room but she still give us a smoking room which originally said need another 1 hour for the correct room arrangement, it is totally not acceptable as we did express very clearly that we need a non-smoking room at the very beginning. Therefore, after almost 10 times visits for this hotel, I seriously consider not to stay with this hotel any more.

Siew K.
Estados Unidos da América
02 julho 2016
Nice hotel
Overall it's a pleasant stay however improvement on check in and check out process need to be improved. The room is clean and big.

lisa C.
Estados Unidos da América
24 junho 2016
Nicely furnished but dirty
Hotel was average. I wanted to give it a higher rating but it was too dirty. We really enjoyed walking over to the old part of town and exploring all the wonderful restaurants and shops. I would still recommend this hotel despite the dirtiness.

Wing S.
Hong Kong
21 junho 2016
Too much perfume in the lobby
The smell is really irritating.

vivian L.
17 junho 2016
We will stay in again

vivian L.
17 junho 2016
Next time will stay again in this hotel