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Muito Bom 8,0
com base em 3155 avaliações

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Muito Bom



a partir de 3155 comentários
  • Condições/Limpeza do hotel 8,1
  • Instalações 7,8
  • Localização 8,4
  • Conforto/Equipamentos do quarto 8,0
  • Desempenho do pessoal 8,0
  • Qualidade-preço 7,8
  • Alimentação/Restaurante 8,0

5,6 Wang S.
Estados Unidos da América
05 junho 2016
hardware is outdated and lacking maintenances and service quality
Check in take too long. Limited staff for large hotel like this. The paper work should have been done before quest arrival. Check out also takes too long. The management doesn't know how to make guest comfortable. Nice hotel but needs hardware and software improvements.

3,2 Kathrynne B.
Filipinas
02 junho 2016
Waterfront lahug Cebu City
Personnel from reservation do not know the definition of Customer service

6,8 Christopher D.
Reino Unido
02 junho 2016
Stay through habit
We nearly always stay here as we are used to the system and location. On the downside it is dated in some rooms excepted that all old hotels are. Pricey for what you get. Then again you pay for the feel and choice is limited in Cebu. Security wise you do feel safe as its up its own drive and door security is good. The buffet breakfast is okay. Reception staff are average not frosty like in the hennan in Pangloa.

8,8 Emma C.
Filipinas
30 maio 2016
Good convetion site
Commendable for their ability to handle huge crowd.

10 Minette M.
Filipinas
24 maio 2016
wonderful place
id love to come back again and again. 😊

7,2 ESPERANZA L.
Filipinas
24 maio 2016
Inconsistent
The place was clean. Staff are nice if you talk to them. Staff are nice but do not give the extra effort consistently. You have to request for anything you need so speak up. It is not automatic to get extra towel even if you are paying for extra bed. It takes more than an hour to get a sewing kit after three calls. There is no special lane for people with disability at the front desk. They just watched me lining up with crutches. Food was not 5-star- no consistency. Had drinks at the lobby dining area, even service and taste are not consistent. This is also true for room in service. It took the the 3rd order that water was served despite requesting for it. I am wondering why their counter at the lobby cafe was so high staff cannot see their customers if they have any requests, including if there is a new customer - it takes a while before they see you raising your hand to get a menu and give your order. Service was fast though.

8,4 Roberto S.
Suíça
23 maio 2016
Good
Only the aircon is a little old an no own unit in the room.

7,6 Peter G.
Austrália
23 maio 2016
Nice hotel but bathrooms need makeover
The bathrooms are old and look a bit grotty. The pay TV was a waste of time as there were no stations for a western audience.

6,8 Anthony A.
Estados Unidos da América
21 maio 2016
No
None

6,4 Jen C.
Singapura
14 maio 2016
Going down
Have been staying here for the last 8 or 9 years whenever I visit Cebu. The room decor and plumbing has deterioted over the years. Public areas look ok even impressive but the rooms are poor. Needs a really good refurbishment.