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Excelente 8,3
com base em 4002 avaliações

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a partir de 4002 comentários
  • Condições/Limpeza do hotel 8,5
  • Instalações 8,0
  • Localização 8,3
  • Conforto/Equipamentos do quarto 8,3
  • Desempenho do pessoal 8,4
  • Qualidade-preço 8,6
  • Alimentação/Restaurante 7,4

Shwu W.
07 maio 2013
Centralised location.
Centralised location, accessible to the beach and convenience stores.
The jacuzzi is not working, it kept leaking. the floor is always wet below the sink. however we like the location as it is very centralize.

Peter S.
Nova Zelândia
04 maio 2013
Clean and comfortable
Breakfast, cleanliness, location
We really enjoyed our stay at Sugar Palm. The rooms were clean and comfortable. There were several swimming pools to choose from. It was close to the beach and shopping. We were situated on the top floor so it was nice and quiet with great views. The breakfast was amazing. Because it was so hot the walk to our room on the top floor was hard work some days. Check out could be much faster and having an English speaking receptionist would have been beneficial. Would stay here again and maybe a poolside room next time.

Grace A.
04 maio 2013
Room with a good view
Pool Access/Helpful Front Desk/near the Beach
It's worth staying. I don't mind walking up the hill especially if you stay in a pool access room, you can easily dip-in the moment you enter your room & a nice mountain view. Beach is just about 10 minutes walk. Convenience stores, restaurants are just few minutes away. Reception/Front desk were helpful. The downside was their buffet breakfast. It was only limited and the lady in-front (entrance) was not friendly nor courteous at all. But in general, our stay is OK.

Kylie G.
Nova Zelândia
04 maio 2013
Good Stay. Light sunny airy room with Beach views.
We enjoyed the location of this hotel as it was a quick 5 minute walk to the beach & was right next to good restaurants and bars. There is also a 7 eleven just up the road. There is 2x pools and day beds to relax on. Because the Hotel is on a hill side location our room had a small view of the town&beach at an angle and I guess the majority of rooms would. The staff were friendly and very helpful. We would stay here again.

Yah S.
04 maio 2013
So so only
Near to the beach. Hotel room is comfortable enough. Big bath tub
Not all Staff seem to understand English. I have selected pool view room but was disappointed to see a garden view instead. Swimming pool is also not easily accessible and have to walk flights of stairs to reach. Breakfast range is limited and experienced non refill of food when we went down late for breakfasts.

Ervin T.
03 maio 2013
centrally located on a nice beach
pool access, location, room

sukanya K.
25 abril 2013
Very lovely edge pool
infinity edge pool, private, nice room

Simon W.
Reino Unido
25 abril 2013
Still good but fading faxt
Design, multiple pools, hillside location
We visited this hotel when it first opened and it was great, it's now starting to fade a little. Staff service was very poor at breakfast, more interested in their smart phones than serving.

Stephanie F.
Hong Kong
24 abril 2013
Great pools, mediocre service
Pool Pool Pool
Initial checkin was smooth at first. I was taken to a room on the first level, but the card reader that's supposed to activate the power was malfunctioning so there was no electricity. Maintenance looked into it but couldn't seem to get the power to stay on after 20 minutes. I went to lobby and asked if I could be given another room since I had a 5:30am tour pickup the next morning and I just wanted to settled in and rest. Front desk was reluctant and asked if I could wait. 10 minutes later I was told that the problem was fixed, only to find out that it wasn't when I walked back into the room. I had to make my way back to the lobby again to demand a room change. I was then taken all the way up to "Level 9" in a golf cart to another room. I later I realized that maybe I would've been better off waiting it out and staying on the first floor because the walk from the ground to this level was pretty gnarly. It's a good 10 minutes of confusing turns with 2 different elevators and then an uphill climb, and I wasn't even at the top level. Some of the staff at the front desk didn't speak English at all, which I found odd. The staff at the restaurant wasn't particularly friendly either. My room included breakfast and I was given a coupon for each day. I forgot to bring it with me one morning, and I was not going to walk my way back uphill just to get a piece of paper when they could easily check my room number to see that I had free breakfast. The hostess at the restaurant actually wanted me to go get my coupon. When I refused and told her to check my room number, she gave me a really nasty look. She didn't really speak English either so the communication regarding this snafu was difficult. Overall, I think the service at this hotel was mediocre. The only saving grace would be its central location and the many pools.

Christer H.
23 abril 2013
Very Good!
We had a very good stay at Sugar Palm grand Hillside,nice clean rooms,nice pool and GREAT brakfast:)