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  • Condições/Limpeza do hotel 6,9
  • Localização 8,1
  • Conforto/Equipamentos do quarto 6,7
  • Desempenho do pessoal 7,1
  • Qualidade-preço 7,3
  • Alimentação/Restaurante 6,2

7,7 Dennis C.
25 outubro 2010
Great location, near to all amenities
I like the pillows and the bed, slept very well in my two nights stay
Overall, i have always enjoyed my stay at Au Trieu Street in Hanoi. Except for the morning church bells (4.30am), the location is great for travellers (business and leisure). There are many tour operators and prices are good. Eating out along the streets (which I always will not recommend but herem it is fine) give you an idea of the local taste. It is good that local hair salon called Thin Saigon has started, Mr Thin is probably the best VN hairstylist. A hour of shampoo with massage will make your day here if you do not need a haircut.

6,3 Rose I.
United Kingdom
03 agosto 2010
Splendid Star Hotel - Hanoi
computers in the room, very comfortable beds
Tried to sell us very expensive tours. Internet was unreliable
We arrived a night early by accident and the hotel were very helpful in accomodating us. We stayed in 2 rooms - the first was not so good and had a very small bath but the second was lovely and homely. Not much choice for breakfast but it was okay. Nicely decorated.

6,7 Sip L.
03 agosto 2010
ok,very cheap price
staffs are well trained,well mannered and accomodating
rooms need improvement, not enough water supply
the staff are so accomodating and nice.they greet you everytime they see you and they're well mannered.The food is not so nice but the room rates are cheap.

6 Kim O.
29 julho 2010
Review on Splendid Star
Good location, value for money
walls are thin, so if it rains, the noise is pretty bad
Overall, for the price paid, I wouldn't complain much about the hotel. Just a heads up, that the walls are pretty thin and the noise of rain or people cooking at the back could be irritating.

8 Kevin H.
11 julho 2010
Nice staff, things work intermitently
Great location, helpful and friendly staff, free wifi and computer in the room, free breakfast and welcome drink.
Bathtub leaked, internet often didn't work, lift sometimes didn't work,
Good location in the old quarter. Facilities were great, but unreliable. They say they would be a 3 star hotel if it wasnt so small, but I would say 2 stars. They were very helpful with planning our whole trip.

9 Christine W.
27 julho 2010
splendid star 11
Position and helpfull staff
computer sometimes did not work--plumbing
We enjoyed our stay here,at times we could see a similarity to Faulty Towers!!The staff tried to be extremely helpful.We made our booking through the hotel for our trip to Holog Bay and Sapa, it would have been a benefit to us if we had been given a written itinerary

7,3 Geoff B.
29 abril 2010
Splendid Star - small but friendly
Helpful staff and those at the main desk were good English speakers. Location is a short walk from night market and lake - it is also in the heart of the old city. Free internet access on a computer located in our room - what a bonus!
Our room was quite small and not suited to lazing around in, but as a base to work from it served the purpose well.
We were a little alarmed when our taxi dropped us on the main road and pointed up the narrow alley as we protested that we were supposed to be at our hotel. We walked about 80 metres with our luggage and found the hotel - much smaller than we expected! Our room was on the street side and was quite noisy every evening until quite late (even on the fifth floor). This noise was not due to traffic (which couldn't possibly travel up the narrow alley) but rather due to the gathering of many younger people to eat and socialise in the narrow 'alley' that the Hotel is on. This was not a serious problem and we slept well anyway. We were quite surprised that the 'dining room' was about two steps from the reception desk but our breakfast each day was enjoyed while chatting to the desk staff - it is a small famiky hotel !! They also organised tours for guests and while I'm sure they take a 'cut' the deals were still good value. Overall it was a good spot to stay - if you want standard big hotel atmosphere don't stay here. If you want a basic small clean room and central location with a certain amount of charm this is for you.

9,7 Nina J.
12 maio 2010
What a welcome!
Exceptional staff, good location, nice rooms!
Church bells and street noise at night.
Yes, the hotel is hidden down an alley way, along with the Splendid Star 2 and other hotels, but that's actually a relief in Hanoi. It's clean and comfy and the staff sit you down as soon as you arrive with a welcoming drink and conversation. They really do appreciate how weary travellers feel and I can't commend them enough. Free internet and computer in our room. Satelite TV. Also, the exchange rate they were giving us was better than anywhere else we found in Hanoi. *Be aware - although the hotel is situated in a quiet alley way, by night it turns into an outdoor restaurant which stays open until about 11.00 pm. So may ask for a room away from the street, as we have found street noise to be a problem everywhere in Vietnam. Also, the cathederal near by chimes at about 5.00 am for a ridiculous amount of time...not the hotel's fault. The hotel is in a great location, a short walk to Hoan Kiem lake. If you are awake early in the morning, go and have a's very interesting and I dare you to walk anti clockwise :) But don't stop for a cup of coffee at the lakeside cafe, they charged us VND130.000 for two cappuccinos, usually a VN cup of coffee is around VN15.000 each. Eating: Not far is Ly Quoc Su street, good for something to eat. Try Cafe 12. Great food and prices and a good spot to sit and watch the sights go by - see the photo. Or, turn left out of the hotel entrance, then left at the corner and on the next corner is Panini's. They do a great toasted baguette with meat and salad for a great price - see photo. Near Kangaroo Cafe (the real one) and to the left we ate at Huyen Huong. It was really nice and clean and the food was great. But, it's not the cheapest, they even charged us for the use of the packaged wet towelettes. Steamed rice, chicken curry, water spinach in garlic butter, fired prawns and 3 Heinikins = VND348.000 Souvenirs - one street back and parallel to Ly Quoc street you can find heaps of souvenir shops.

8 Engin S.
27 fevereiro 2010
Great Staff
Close to everywhere, wireless internet (free of charge). Quiet. Wonderful staff.
Rooms could be a bit larger.
Especially the staff looking after reception were very helpful, always with great smile. They answered our questions patiently, fulfilled our requests professionally. If something went wrong they were there to resolve it immediately. The junior staff had language difficulties but their enthusiasm more than compensated for it. Some rooms have computers with internet connection. The rooms without a computer have free wireless. Overall very good value.

7,7 Ildiko C.
17 janeiro 2010
Average hotel on west side of the lake
It is in downtown. It is clean and people try to be helpful.Internet in the room.
Very small room. It is in a back street so hard to find.
This is the only hotel where we were in Hanoi during our 1 month visit to Asia so I can't compare with other Vietnamese hotels but compared with Thai or Cambodian hotels, it gives very limited services and is not value for the money. The location is good and bad. Good because it is in downtown, so there are great butiques, art shops, the Hoem Kiem Lake, restaurants, cheap street food nearby. But the hotel is in a back street so when we went to three different trips and minibus driver wanted to pick up us at the hotel, it was very difficult to find us. The whole hotel is clean, the same is true with the room and bathroom. But room is very small, 2 people hardly have any place. Breakfast place is at the reception area, there are only 2 tables so it is sometimes very crowded. It is also true, they kindly offer to take your breakfast to your room. Breakfast is the same every day with limited choice and since staff has a very limited English they never understood what kind of eggs I wanted except one day. The noise and pollution on the streets around the hotel is really hard to endure. But of course, it is not the hotel's fault. It is like that everywhere in downtown.