Muito Bom 8,0
com base em 775 avaliações

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Muito Bom



a partir de 775 comentários
  • Limpeza 8,1
  • Instalações 7,0
  • Localização 8,0
  • Conforto/Equipamentos do quarto 8,2
  • Desempenho do pessoal 8,4
  • Qualidade-preço 8,4
  • Alimentação/Restaurante 7,2
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Dian, Indonésia
Grupos
Superior
Hospedou-se 1 noite em agosto de 2016
Good value for good place and friendly staff
The manager (Mr. Lee) quite helpful, he offered us good price for Ha Long & Ninh Binh tour. He also upgraded the room for us. The breakfast is taste good. Will definitely back to this hotel if I return to Hanoi again.
Avaliado 24 agosto 2016
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Pratik, Índia
Grupos
Quarto Deluxe com vista para a cidade
Hospedou-se 1 noite em agosto de 2016
Fantastic Experience!
If you need a budget place to stay at Old Quarter (heart of Hanoi), look no further.. We had initially booked this hotel only for 1 night but ended up extending to 3 nights purely because we didn't feel like going anywhere else. Take the Queen Suite or the Family room if you're in a group of 3 or more. Mr. Lee at the reception truely defines Customer delight. He will go out of his way to ensure that your stay is pleasant & you're equipped with all the information that you need to move your way through Hanoi. He arranged 3 tours for us (Ha Long Bay, Ninh Binh & Sapa) - all of which were really better than what we could expect. Rarely do you get to see so much of customer focus which lacks at most places these days! Kudos!! :) The coffee at the reception & the everyday breakfast before the tour almost became a ritual! Would definitely recommend this to anyone looking for a good place to stay in Hanoi!
Avaliado 24 agosto 2016
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gary, Singapura
Viajante individual
Superior
Hospedou-se 2 noites em agosto de 2016
Cheap price, comes with a price.
like many reviews before me, i had a issue with their mouldy room and poor air-conditioning. despite letting the staff know about it. they did not change a room, rather make up an excuse about having a fully booked hotel. the thing is they had a group of guest checking out at the lobby that night while i was talking with him. to solved the aircon issue, their so called repairman, just open up, took a look and close it back in. end up they put a fan instead. that was not the only issue. i had booked their airport transfer, was told it will cost me 19 usd on email . their agoda page stated it was 17 usd. if i had not clarify with them, i would have been overcharged. for the return back to the airport, i booked at sinh cafe @ only 10 usd. my room just disappointing, missing tiles, broken slippers, poor aircon. they cant even get a pair of slippers right. you can see how disappointed i am with this hotel. Not asking for 5 star hotel standard, but at least have some integrity for your paying guest.
Avaliado 17 agosto 2016
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Hoang, Vietnam
Viajante individual
Superior
Hospedou-se 2 noites em agosto de 2016
Very bad service and cheated on customer
I booked 2 nights in this hotel and when i arrived the receptionist said some rooms was repairing cant lemme stay even agoda already charged my visa. Then he send me to another hotel n sure that other hotel 100% same even better. I followed him to other hotel n so disappointed because not like what he said. Dirty and awful are what i saw. One more thing, he changed his attitude and sound like shouting at me. I didn't expect that from 3 stars hotel's receptionist. 👎🏻
Avaliado 16 agosto 2016
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Rachel, Filipinas
Grupos
Suite Familiar
Hospedou-se 3 noites em agosto de 2016
Hanoi trip
Mr. Lee is very nice and hospitable. He is very accomodating with no rest and sleep. He is very hardworking to assist you. nice hotel and bookings. They upgrade your room from time to time.
Avaliado 16 agosto 2016
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Martin, Argentina
Casal
Superior
Hospedou-se 1 noite em agosto de 2016
Amazing Staff
Lee is the best! Rooms very clean, the facilities very good and the staff couldn't be more willines to help you. Definetly stay again!!
Avaliado 15 agosto 2016
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Francisco, Espanha
Viajante de Negócios
Quarto Duplo ou Twin Deluxe
Hospedou-se 2 noites em agosto de 2016
Very good staff
The room a bit small
Avaliado 14 agosto 2016
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Dolsie, Filipinas
Viajante individual
Superior
Hospedou-se 3 noites em maio de 2016
very friendly staff
the hotel staff are very accommodating and very friendly. the location is good and very good internet connection.
Avaliado 14 agosto 2016
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Hung, Vietnam
Viajante de Negócios
Quarto Duplo ou Twin Superior
Hospedou-se 4 noites em agosto de 2016
Poor service and not professional with local people
1. No room avaialbe on the checking date and send the guest to other hotel. Reason is hotel full booking but the manager forget to inform Agoda. Have seen other couple with same trouble 2. No complimentary water for guest but they put small water bottle in the fridge ( a kind of complimentary water in other hotel) and not list out in the drinking item list then they will charge you when ypu drink this bottle.
Avaliado 13 agosto 2016
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Dieu, Vietnam
Casal
Superior
Hospedou-se 2 noites em agosto de 2016
bad toilet
the toilet so small and not clean
Avaliado 13 agosto 2016
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