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Excelente 8,3
com base em 1724 avaliações

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Excelente



a partir de 1724 comentários
  • Condições/Limpeza do hotel 8,2
  • Instalações 7,8
  • Localização 8,7
  • Conforto/Equipamentos do quarto 8,3
  • Desempenho do pessoal 8,6
  • Qualidade-preço 8,5
  • Alimentação/Restaurante 7,6
Comentários verificados

Farrah A.
Filipinas
26 setembro 2014
Excellent Excellent Customer Service
Hotel Staff, Location, Complementary Services
We stayed here for 5 nights in our recent trip to Hanoi last September. I chose this hotel because of the great reviews I read from googling, and boy was I not disappointed! :) Staff were very friendly, from Joe to Richard and the girls (I remember one's name is Nah). It is true that they are very full of humor too! Haha. Great location, just 2 mins. away from Hoan Kiem Lake. They were suggesting us good places to visit, streets for shopping, good places to eat, etc. :) Any assistance you need they're happy and willing to give you. :) Not to mention the affordable price and amenities (tv, ref, pc/laptop for work) they have - some you don't actually get from other hotels/hostels. You would especially enjoy that this is located in Old Quarter, the best place in Hanoi to just walk around.

Malcolm B.
Austrália
24 setembro 2014
The best yet!
The staff performance, location, huge breakfast.
The staff made it the best experience we have ever had in any hotel anywhere throughout Asia or Australia to this date. We arrived a little after 10:00am feeling tired as all travelers do and were given not only the welcome refreshing tea but a very filling buffet breakfast that we were not entitled to. We were upgraded to a family room and when this proved to be to big for us we were able to get back to a superior double without any issue at all. They provided us with maps to get around, helped arrange our itinerary and organized tours at reasonable prices. Their spoken English was excellent as was their written. The bed was comfortable and the air-conditioning while a little slow, worked over time. The internet was a little on and off but the super friendly and helpful staff were always ready to vacated a spot in the lobby so we could use it. The hotel is located close to all the cultural attractions in Hanoi and is very good value for money. But above all else, we unhesitatingly recommend this hotel to anyone who wishes to visit Hanoi due to the outstanding performance of the staff.

PEI K.
Malásia
23 setembro 2014
Value for money, big room, friendly staffs
value for money, English speaking friendly staffs, breakfast
Good location, friendly English speaking staffs great us warm welcome. The staffs not only serve us welcome drinks once arrived, but served us drink every time after a tired walk. This is the reason we decided to stayed this hotel again after my Halong bay 2 days 1 night trip. The staff recommended us to take Galazy cruise - which we enjoyed the trip very much provided good meals. This is the reason we decided to stayed this hotel again after my Halong bay trip. I will definately recommend my friends to stay this hotel if visit Hanoi, Vietnam.

Rachael W.
Austrália
19 setembro 2014
Warm friendly professional staff great location
Friendliness of staff, Value for money. Good location
New to HANOI we immediately felt at home free to ask questions re best eating places, things to do, how to get around. Staff couldn't be more helpful. We returned to spend our last night here because we felt so comfortable. If we return to HANOI we will certainly revisit the team at Thaison Palace Hotel!!! Thanks to all.

Janice E.
Austrália
17 setembro 2014
Friendly and comfortable
large room with huge, comfortable bed, great breakfast, great staff
We extended our stay at Thaison Palace as we were so happy with it. It was very close to the lake (and the water puppets) and within walking distance of all of Old Hanoi. The staff were wonderful - very attentive, helpful and humorous and even offered to drop us off to certain places on their motor bikes. They upgraded our room to a huge suite with an enormous, and more importantly, a very comfortable bed (not so easy to find in Vietnam as we discovered on previous trips). The included buffet breakfast was also excellent with an extensive and varied choice. We would be happy to recommend this hotel to others.

Linh N.
Canadá
17 setembro 2014
place wasn't great for how much we paid
staff was friendly
overall the staff was friendly but the extra charge was ridiculous, we could of stayed at a 4 star for the price they were charging us.

Quinn T.
Estados Unidos da América
15 setembro 2014
The hotel I recommend .
Staff very nice ,good in location ,the cost is reasonable .
Satisfied .

Rohayati S.
Malásia
13 setembro 2014
Great place to stay
friendly staff, great location, cozy room
We enjoy our stay at thaison hotel. Staff overall nice and friendly. Always put a smile on the faces and good in english communication.

TOAN N.
Estados Unidos da América
12 setembro 2014
Hotel Thai Son
Service, Staff, Location
It was amazing, great staff, couldn't ask for more.

Kevin M.
Nova Zelândia
12 setembro 2014
Great hotel. Great location
The staff were so friendly ,honest and helpful the room was clean and very tidy. Air con. Fridge , nice hot shower. No stairs to climb. Wi. Very fast.in every room.
I would stay here again. It's in best part of old Hanoi ,easy walking distance to the lake and all the shopping including bars. . It a safe area for anyone wishing to travel to Hanoi.