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Hilton Orange County Costa Mesa

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

3050 Bristol St, Paularino, Costa Mesa (CA), United States, 92626-3036

Highlights

Free airport transfer

- Airport transfer available for FREE! To request, check the box on the...

Free Wi-Fi in all rooms!

Hot tub

Air conditioning

Daily housekeeping

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course

About us

Make your best journey to Costa Mesa (CA) with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Paularino part of Costa Mesa (CA), this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.
Your dates are popular among travelersUsers are booking a place in Costa Mesa (CA) every 26 minutes on Agoda.com
Location 8.9
Cleanliness 8.8
Facilities 8.4
Service 8.3

Based on 174 verified reviews

Location

8.9

Cleanliness

8.8

Facilities

8.4

Service

8.3

Value for money

8.1

Room comfort and qua...

8.0

See map

8.9Excellent

Location rating score

Excellent location
Parking
Available
Closest landmarks
The Camp
650 m
The Lab Anti-Mall
650 m
Noguchi Garden
670 m
Christian Louboutin
770 m
24 Hour Fitness, roof parking
770 m

Good to know

Value for money8.1
Location rating8.9

Rooms available at Hilton Orange County Costa Mesa

Very good
Room comfort & quality

8

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Based on 174 reviews from verified travelers

2 Queen Beds
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
1 King Pure Wellness Room
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
  • 1 king bed
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1 King Bed
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
1 KING MOBILITY/HEARING ACCESS W/ RI SHWR
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
1 KING MOBILITY/HEARING ACCESSIBLE W/ BATHTUB
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
1 King Bed Superior Room
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
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One-Bedroom Junior Parlor King Suite
...
  • Room size: 33 m²/355 ft²
  • 1 king bed
  • 1 king bed
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1 KING BED W/ SOFA BED
...
  • Room size: 33 m²/355 ft²
  • 1 king bed and 1 sofa bed
  • 1 king bed and 1 sofa bed
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King Suite
...
  • Room size: 33 m²/355 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Suite, 1 Bedroom
...
  • Room size: 75 m²/807 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

While relaxing at Hilton Orange County Costa Mesa, you can delight in the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.

Hilton Orange County Costa Mesa offers car park onsite for all customers traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Absolutely! The perks of staying at Hilton Orange County Costa Mesa include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your vacation.

Hilton Orange County Costa Mesa's additional pet policy states that the weight/size limit is 75 lbs and the number of pets allowed per room is 2. Please contact the property for more information regarding pet policy.

The average room rate for Hilton Orange County Costa Mesa in the past month is 199.46 USD, compared to city's average of 124.55 USD.

Past families with older children that have stayed at this property have given Hilton Orange County Costa Mesa an average rating of 8.2. You can search for more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

The closest airport to Hilton Orange County Costa Mesa is John Wayne Airport, 2.0 km away.

Guests can enjoy breakfast offered with an additional charge of 15 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

More about Hilton Orange County Costa Mesa

More about Hilton Orange County Costa Mesa

Discover Comfort and Convenience at Hilton Orange County Costa Mesa

Nestled in the vibrant heart of Costa Mesa, California, the Hilton Orange County Costa Mesa offers a welcoming retreat for travelers seeking comfort and style. Guests can enjoy a seamless check-in experience starting at 4:00 PM, giving you plenty of time to unwind and explore the local attractions. Check-out is conveniently scheduled until 11:00 AM, allowing for a relaxed departure. Whether you're here for business or leisure, this hotel provides a perfect base with modern amenities and friendly service. Traveling with family or pets? No worries! The Hilton Costa Mesa is pet-friendly, allowing up to two pets per room, so your furry friends can join in on the vacation fun. Plus, the hotel warmly welcomes children between the ages of 1 and 17, offering complimentary stays for young guests, making it an ideal choice for families looking to create memorable experiences together. Experience hospitality at its finest in this stylish hotel that caters to all your needs.

Relax and Unwind at Hilton Orange County Costa Mesa’s Entertainment Facilities

Discover a perfect blend of relaxation and social enjoyment at Hilton Orange County Costa Mesa, where our inviting bar offers a sophisticated setting for unwinding after a busy day. Whether you're enjoying a crafted cocktail or a refreshing beverage, our bar provides a welcoming atmosphere to connect with friends or colleagues. For those seeking ultimate relaxation, our luxurious hot tub is the ideal spot to soothe your muscles and enjoy a tranquil moment under the California sun or starlit sky. The combination of these amenities ensures a memorable stay filled with comfort and leisure.

Premier Sports Facilities at Hilton Orange County Costa Mesa

Discover a haven for sports and fitness enthusiasts at Hilton Orange County Costa Mesa, where a range of exceptional facilities await. Tee off on the on-site golf course, a beautifully maintained greenspace perfect for both beginners and seasoned players to enjoy a relaxing round amidst scenic surroundings. Complement your stay with a visit to the state-of-the-art fitness center, equipped with modern exercise equipment designed to help you stay active and energized during your visit. After a vigorous workout or a day on the golf course, unwind at the inviting outdoor pool. Surrounded by lush landscaping and comfortable lounging areas, the pool offers a refreshing escape and a great way to relax and soak up the California sunshine. Whether you're looking to stay active or simply unwind, Hilton Orange County Costa Mesa provides excellent sports facilities to enhance your stay.

Exceptional Convenience Facilities at Hilton Orange County Costa Mesa

Discover a seamless stay at Hilton Orange County Costa Mesa, where a range of convenience facilities ensures comfort and ease for every guest. Take advantage of the complimentary Wi-Fi available in all rooms and public areas, keeping you connected whether you're working or relaxing. For added convenience, the hotel offers daily housekeeping to keep your space pristine, along with luggage storage services to simplify your arrival and departure experience. Enhance your stay with our attentive concierge service, ready to assist with local recommendations and arrangements. For your security, safety deposit boxes are available for your valuables. Should you require dining options, room service provides delicious meals delivered directly to your door. Additionally, the hotel offers a reliable laundry service, making it easy to refresh your wardrobe during your visit. Hilton Orange County Costa Mesa truly combines comfort and practicality for a memorable stay.

Convenient Transport Facilities at Hilton Orange County Costa Mesa

The Hilton Orange County Costa Mesa offers guests seamless access to transportation options, ensuring a hassle-free stay. With a reliable airport transfer service, travelers can enjoy easy and comfortable journeys to and from nearby airports, making arrivals and departures smooth and stress-free. Whether you're arriving after a long flight or heading out for an important meeting, this service provides convenience and peace of mind. For guests with their own vehicles, the hotel features an onsite car park, providing secure and convenient parking right on the property. This facility allows guests to come and go with ease, whether they're exploring Costa Mesa or heading out for business. With these excellent transport facilities, Hilton Orange County Costa Mesa ensures that your travel needs are well taken care of, allowing you to focus on enjoying your stay.

Luxurious Comfort and Modern Amenities at Hilton Orange County Costa Mesa

Experience ultimate comfort in the elegantly appointed rooms of Hilton Orange County Costa Mesa, where every detail is designed to enhance your stay. Relax in a spacious environment featuring air conditioning and blackout curtains that ensure restful sleep, while plush bathrobes provide a touch of luxury. Unwind with in-house movies and satellite/cable TV on a large television, offering endless entertainment options. For your convenience, each room is equipped with a coffee/tea maker and complimentary tea, making it easy to enjoy a warm beverage at any time. Step outside onto your private balcony or terrace to enjoy the fresh air and scenic views. The rooms also include a separate living room, perfect for relaxing or entertaining guests. Modern toiletries and a hair dryer are available to simplify your grooming routine, ensuring you look and feel your best. Whether you're here for business or leisure, Hilton Orange County Costa Mesa provides a blend of comfort and convenience that will make your stay truly memorable.

Exceptional Dining Experiences at Hilton Orange County Costa Mesa

Discover a culinary haven within the Hilton Orange County Costa Mesa, where guests can indulge in a variety of dining options designed to satisfy every palate. The on-site restaurant offers a diverse menu featuring contemporary dishes crafted with fresh, locally sourced ingredients, providing a perfect setting for breakfast, lunch, or dinner. Whether you're looking for a casual meal or a more refined dining experience, the restaurant's inviting atmosphere and attentive service ensure a memorable visit. For added convenience and comfort, the hotel also provides 24-hour room service, allowing guests to enjoy delicious meals and beverages in the privacy of their own rooms at any time of day. Daily housekeeping ensures that your accommodations remain pristine and welcoming, creating a relaxing environment where you can unwind after a busy day. With these exceptional dining facilities, Hilton Orange County Costa Mesa truly caters to your every need, making your stay both comfortable and flavorful.

Comfortable and Accessible Room Options at Hilton Orange County Costa Mesa

Discover a variety of thoughtfully designed rooms at Hilton Orange County Costa Mesa, ranging from spacious 32-square-meter options with a single King Bed to versatile configurations featuring two Queen Beds. Whether you're seeking a mobility or hearing accessible room, a wellness-focused space, or a cozy suite with a sofa bed, our selection caters to diverse needs and preferences. Each room offers a comfortable retreat, ensuring a restful stay in the heart of Costa Mesa. Booking your room through Agoda guarantees you the best possible prices, helping you save on your stay while enjoying a seamless and hassle-free reservation process. With easy-to-navigate options and exclusive deals, Agoda makes planning your visit to Hilton Orange County Costa Mesa simple and stress-free, so you can focus on enjoying your trip to the fullest.

Discover the Charm of Paularino in Costa Mesa

Nestled in the vibrant heart of Costa Mesa, Paularino offers a serene yet lively neighborhood that perfectly balances suburban tranquility with urban excitement. Stroll through tree-lined streets and discover a variety of charming cafes, boutique shops, and local restaurants that showcase the diverse culinary scene of the area. The neighborhood’s welcoming atmosphere makes it an ideal place for both residents and visitors seeking a peaceful retreat close to the city's lively attractions. For outdoor enthusiasts, Paularino provides easy access to beautiful parks and recreational areas, perfect for relaxing afternoons or active outings. Nearby, you can explore the scenic walking trails, enjoy picnics in lush green spaces, or indulge in outdoor sports. With its convenient location, Paularino also offers quick access to Costa Mesa’s renowned shopping centers, cultural venues, and entertainment options, making it a fantastic base for exploring all that Orange County has to offer.

Seamless Journey from Nearby Airports to Hilton Orange County Costa Mesa

Traveling from the nearby airports to Hilton Orange County Costa Mesa is a straightforward and convenient experience. John Wayne Airport (SNA), the closest major airport to Costa Mesa, is approximately a 10-minute drive from the hotel. Upon arrival, guests can opt for a quick taxi or rideshare service such as Uber or Lyft, which provides a direct and hassle-free transfer to the hotel’s location in Paularino. For those preferring public transportation, shuttle services and rental car counters are readily available at John Wayne Airport, offering flexible options to suit different travel needs. Alternatively, travelers arriving at Los Angeles International Airport (LAX), about 40 miles northwest of Costa Mesa, can choose from various transportation modes. Shuttle services and private car hires are popular choices for a comfortable ride directly to the hotel. If you prefer to rent a vehicle, multiple rental agencies operate at LAX, giving you the freedom to explore at your own pace. For a budget-friendly option, bus services like the OCTA (Orange County Transportation Authority) connect LAX to Costa Mesa, with stops near the hotel, making your journey both economical and efficient. Whether arriving at SNA or LAX, the trip to Hilton Orange County Costa Mesa is designed to be smooth, allowing you to start your stay relaxed and ready to explore the vibrant Orange County area.

Nearby Dining Delights at Hilton Orange County Costa Mesa

Guests at Hilton Orange County Costa Mesa are spoiled for choice when it comes to nearby dining options. For authentic Japanese cuisine, Angotei offers a delightful experience, while Barley Forge Brewing Company is perfect for craft beer lovers seeking a vibrant atmosphere. Bentoss serves up delicious Italian dishes, and Bristol Palms California provides a taste of local favorites. For an interactive dining experience, California Shabu Shabu offers traditional hot pot dishes, complemented by Chinese Restaurant Kohryu’s flavorful Asian specialties. Craving casual fare? Ciao! Deli & Pizzeria is ideal for quick bites, and Crown Plaza Restaurant offers a more refined dining setting. Dos Chinos presents innovative Mexican-inspired dishes, and Hanfords rounds out the list with hearty American classics, ensuring every palate is satisfied just moments from the hotel.

Nearby Shopping Landmarks: The Lab Anti-Mall & The Camp

Just a short drive from Hilton Orange County Costa Mesa, shoppers can explore the innovative and eclectic retail experiences at The Lab Anti-Mall. Known for its unique blend of independent boutiques, art galleries, and trendy eateries, The Lab offers a distinctive shopping adventure away from traditional malls. Additionally, The Camp provides a vibrant outdoor shopping environment featuring eco-friendly stores, specialty shops, and casual dining options. Both landmarks are perfect spots for guests seeking a creative and relaxed shopping experience, making them ideal destinations for fashion enthusiasts, art lovers, and those simply looking to enjoy a laid-back day of retail therapy in Costa Mesa.

Luxury Meets Value: Hilton Orange County Costa Mesa's Competitive Pricing

Nestled in the vibrant heart of Costa Mesa, the Hilton Orange County Costa Mesa offers an exceptional stay with room rates ranging from $201 to $250. This positions the hotel slightly above the city's average hotel price, reflecting its premium amenities, modern design, and top-notch service. Guests can indulge in a luxurious experience that justifies the slightly higher rate, making it an ideal choice for travelers seeking comfort and sophistication. Compared to the average hotel room in Costa Mesa, which typically costs between $151 and $200, the Hilton Orange County Costa Mesa stands out as a more upscale option. While it commands a higher price point, guests are rewarded with superior facilities, spacious accommodations, and a central location that provides easy access to the city's attractions. For travelers looking for a blend of luxury and value, this hotel offers a compelling option within the vibrant Costa Mesa hotel scene.

Exceptional Stay at Hilton Orange County Costa Mesa

Guests consistently praise Hilton Orange County Costa Mesa for its pristine cleanliness and prime location, making it an ideal choice for both quick visits and extended stays. Visitors love the hotel's well-maintained facilities and the vibrant lobby area, which offers a welcoming and fun atmosphere to relax and socialize. The hotel's strategic position near Newport Beach ensures guests are close to everything they want to explore, enhancing their overall experience. The friendly and helpful front desk staff receive high marks for their professionalism and quick resolution of any issues, contributing to a smooth and enjoyable stay. Many guests express their eagerness to return, highlighting the hotel’s excellent service, cleanliness, and convenient location as key reasons for their positive impressions. Hilton Orange County Costa Mesa truly stands out as a top choice for travelers seeking comfort, accessibility, and a memorable hospitality experience.

Outstanding Customer Ratings Highlight Hilton Orange County Costa Mesa’s Excellence

Guests consistently praise Hilton Orange County Costa Mesa for its impressive blend of comfort, cleanliness, and exceptional facilities. With an overall rating of 7.6, visitors appreciate the hotel’s well-maintained environment, reflected in a remarkable cleanliness score of 8.9, which underscores the staff’s dedication to hygiene and presentation. The hotel’s strategic location earns high marks, making it a convenient choice for travelers seeking easy access to local attractions and amenities. Moreover, the hotel offers excellent value, with a rating of 8.1, ensuring guests feel they receive quality service and comfort for their investment. The facilities are highly regarded at 8.5, providing modern amenities and a welcoming atmosphere that enhances the overall stay. Staff performance is also a standout feature, rated at 8.4, indicating attentive and professional service that consistently meets guest expectations. All these positive aspects come together to make Hilton Orange County Costa Mesa a highly recommended choice for travelers seeking a comfortable, clean, and well-equipped stay in Costa Mesa.

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Amenities and facilities

Excellent8.4

Facilities

Most talked about facilities

Languages spoken
  • English
Accessibility
  • Elevator
  • Facilities for disabled guests
  • Parking spaces for cars self-parking facility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Hot water linen and laundry washing
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • Allergy-free rooms
  • Cat-friendly
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Pet-sitting services
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [on-site]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Close-caption TV
  • Coffee/tea maker
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • TTY/TTD compatibilty
  • Wi-Fi [charges apply]
  • Window

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
Bristol Palms California Bistro
  • Cuisine: American
  • Menu: Buffet, A-la-carte

Location

3050 Bristol St, Paularino, Costa Mesa (CA), United States, 92626-3036

Excellent8.9

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until11:00
Getting around
  • Airport transfer fee0 USD
Extras
  • Breakfast charge (unless included in room price)15 USD

Reviews of Hilton Orange County Costa Mesa from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.2

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 6.4
  • 10
  • 6.0
  • 9.2
  • 9.6
  • 9.2
  • 5.2
  • 10

Most recent

  • Location score 8.9 out of 10 and is a high score in Costa Mesa (CA)
    Location8.9
  • Cleanliness score 8.8 out of 10 and is a high score in Costa Mesa (CA)
    Cleanliness8.8
  • Facilities score 8.4 out of 10 and is a high score in Costa Mesa (CA)
    Facilities8.4
  • Service score 8.3 out of 10 and is a high score in Costa Mesa (CA)
    Service8.3
  • Value for money score 8.1 out of 10 and is a high score in Costa Mesa (CA)
    Value for money8.1
  • Room comfort and quality score 8 out of 10 and is a high score in Costa Mesa (CA)
    Room comfort and quality8.0
High score for Costa Mesa (CA)

Rating

9+ Exceptional (29)
8-9 Excellent (3)
7-8 Very Good (6)
6-7 Good (3)
<6 Below Expectation (13)

Review summary

Powered by OpenAI

This hotel boasts a prime location that guests found convenient for exploring the surrounding area. Multiple reviews praised the staff's excellent service, with many highlighting their politeness and helpfulness. Guests also appreciated the cleanliness of the rooms and found their stay comfortable. Overall, the hotel received positive feedback for its location, staff, cleanliness, and comfort.

Expensive parking fees mentioned in some reviews. Consider alternative options to save on costs.

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Showing 54 verified guest comments
Changed to review page 1
  1. 9.2
    Exceptional
    Ashley from United States
    Couple
    2 Queen Beds
    Stayed 2 nights in October 2025

    “Good place to stay”

    The parking is atrocious. It's difficult to find a spot and you are either driving around looking for a spot or sitting and waiting for a spot. other than that it's a nice hotel. The staff was great and helpful. My room was clean and the bed was comfortable.

    Reviewed November 24, 2025
  2. 6.8
    Good
    Katherine from United States
    Family with young children
    2 Queen Beds
    Stayed 1 night in November 2023

    “Recent Stay - Staff Issues, Room Issues, etc.”

    I was very looking forward to my stay here at the Hilton OC/Costa Mesa! I was here a while back after volunteering and just absolutely loved it. When I first checked in, there was a staff member (I cannot remember his name) who was absolutely rude, not welcoming, and just made it unpleasant to ask questions at the front desk. When I found out parking was a whopping $36 for 24-hours (which I was there not even 24-hours) I was pretty shocked, and I saw it on some guests faces too. I'll get to that later. So I come into the hallway, and the first thing we smelled was weed! It was absolutely horrible to smell and what made it worse was that when we walked in, we could smell it. I informed the same staff member, and he told me that someone would come up and fix the issue. No one did the entire stay. So everytime we'd leave the room, it would smell horribly of weed and that was the worst part. The beds were super comfortable however. But the bathroom needed a bit more cleaning, especially in the shower as there was grunge and the shower curtains were dirty. I told the staff the next day and they did comp me my parking and did offer breakfast/coffee (by the way, I do not recommend their Starbucks. The coffee was not good at all!) and we just took the free parking as we had to get going. Overall, the stay was alright. The staff the next day were genuinely very friendly and accommodating compared to when I first arrived. The pool was incredible, the beds were very comfortable, room was spacious. I did like the stay, but I think the issues that need to be fixed is the attitude of the staff, the cleanliness of the hotel (especially the rooms and during the evening around the whole hotel) and the parking price. While I did appreciate being comped for the ridiculous $36 price, it is just way too overpriced for not even 24-hours in the room.

    Reviewed November 08, 2023
  3. 9.2
    Exceptional
    See from United States
    Family with young children
    2 Queen Beds
    Stayed 1 night in November 2025

    “Excellent staff and convenient location ”

    We stayed here for second time while flying out from John Wayne airport. The staff was the best, always smart efficient and helpful to make your stay smooth. The rooms are dated and need some renovations but nothing can beat the location. I wish they could remodel the building and upgrade the rooms.

    Reviewed November 30, 2025
  4. 10.0
    Exceptional
    Michael from United States
    Business traveler
    1 KING MOBILITY/HEARING ACCESS W/ RI SHWR
    Stayed 1 night in August 2025

    “Great Stay”

    Rooms were large and comfortable. Staff were very nice , and hotel was clean.

    Reviewed August 13, 2025
  5. 5.2
    james from United States
    Solo traveler
    1 KING MOBILITY/HEARING ACCESSIBLE W/ BATHTUB
    Stayed 4 nights in December 2025

    “Horrible experience ”

    I checked in 12-23-25 for 4 nights. I was Asked during check in if I was parking in the parking garage and I said no because I had parked behind the hotel in an unmarked spot so thought it was free . I was mistaken they billed my credit card 180.00 / 45 per day . I called and spoke to the staff to ask them to credit my card and they lied and said I had used the garage and I had scanned my room key to enter the garage . I told them I never did and the insisted and said the manager for the garage would review and if I didn’t they would credit my card back and send a email to confirm. I heard nothing so I called back and Jacob the manager got on the phone and insisted I also used the garage 4 days . Which was a lie . I told I had to leave 2 days early so I checked out 12-25-25 so it was physically impossible to use the garage for 4 days when I wasn’t there all 4 days.Jacob continued to argue with me and insisted I did . I told him to check my room and there was know one entering again after Christmas Day at 7 am . He refused and insisted I pay the 180.00 and said even though I parked In a unmarked spot behind the hotel I was still going to pay the 45 per day . He refused to check the room access log and I explained my situation and he said sorry you have to pay . Being a Hilton member I was shocked and disappointed about my treatment . Won’t stay there again !

    Reviewed December 30, 2025
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